支持 / Support

请前往 iOS“设置”→“隐私与安全性”→“麦克风”，确认已允许碎语使用麦克风。也请检查是否有其他应用正在独占麦克风，然后重新打开碎语。

确认已允许语音识别权限，并尝试在更安静的环境中清晰说话。部分语言、本地模型或系统能力取决于设备、iOS 版本和地区；较旧设备可能无法使用全部本地功能。

不会。核心语音与文本处理在设备本地完成，录音、转写和整理内容不会上传到我们运营的服务器。更多说明请查看隐私政策。

打开要导出的内容，选择分享或导出操作，再选择可用格式与目标应用。导出后的文件将由你选择的应用或服务处理，请在分享前确认其中不含不希望披露的信息。

先导出所有希望保留的内容。碎语的数据主要保存在本地，删除应用可能永久删除录音、转写和模板，支持团队无法为你恢复。

碎语 Pro 解锁自定义整理模板，让你按自己的结构处理重复类型的语音记录。购买前显示的应用内页面会列出当前完整权益、周期与当地价格。

符合资格的新订阅用户从 Apple 确认订阅之时起开始为期 1 个月的试用。若不希望试用结束后按购买页所示当地月价自动续订，请在试用结束前至少 24 小时取消。你可以随时取消；试用期限与资格由 Apple 购买页面确认。

在 iOS“设置”→ Apple ID →“订阅”→“碎语 VoiceBits”中取消。删除应用不会取消订阅。付款和退款均由 Apple 处理；退款可通过 Apple 的“报告问题”服务申请。

请确保设备登录了最初购买所用的 Apple ID，再在碎语的订阅或设置页面选择“恢复购买”。如状态仍未更新，请重启应用后再次尝试。

发送邮件至 [email protected]。截图通常很有帮助，但请先遮盖私人文本。我们无法查看你设备上的内容，所以请提供清晰的复现步骤。

Open iOS Settings → Privacy & Security → Microphone and make sure VoiceBits has access. Check whether another app is using the microphone, then reopen VoiceBits.

Confirm speech-recognition permission is enabled and try speaking clearly in a quieter environment. Language, local model, and system support vary by device, iOS version, and region; older devices may not support every on-device feature.

No. Core speech and text processing happens on your device. Recordings, transcripts, and organized content are not uploaded to servers we operate. See our Privacy Policy.

Open the item, choose its share or export action, then select an available format and destination. Exported files are handled by the app or service you choose, so review private information before sharing.

Export everything you want to keep. VoiceBits data is primarily local; uninstalling can permanently remove recordings, transcripts, and templates, and support cannot recover them.

VoiceBits Pro unlocks custom organization templates for recurring recording workflows. The in-App purchase screen lists current benefits, billing period, and local price before purchase.

For eligible new subscribers, the one-month trial starts when Apple confirms the subscription. Cancel at least 24 hours before it ends to avoid renewal at the local monthly price shown on the purchase screen. You may cancel at any time; Apple's purchase screen confirms the trial duration and eligibility.

Open iOS Settings → Apple ID → Subscriptions → VoiceBits to cancel. Deleting the App does not cancel. Apple handles payments and refunds; refund requests can be submitted through Apple's Report a Problem service.

Sign in with the Apple ID originally used to subscribe, then choose Restore Purchases in the App's subscription or settings screen. If access does not update, restart the App and try again.

Email [email protected]. Screenshots help, but redact private text first. We cannot see content on your device, so include clear steps to reproduce the issue.